Business:Concepts:Objective
Summary
Concrete attainments that can achieved by following a certain number of steps.
Notes
* Objectives:
- “Concrete attainments that can achieved by following a certain number of steps”.
- Contains the word 'object', which reminds you that the target is concrete/actual.
- Define How Much, By When
- Generally short to medium term targets.
- Can be tested as whether achieved or not.
- Should be time boxed.
- a business aims to reach objectives by optimisation of business drivers.
- Examples:
- “By XMas, we desire to decrease the amount of time customers wait for attention by half.”
- “By XMas, we desire to provide complete service requests in less that 5 minutes, 80% of the time.”