IT:AD:servicenow

Summary

  • Environment:
    • Cloud based
  • Features:
    • Form Engine
    • Automated Workflow
    • Development platform
  • Uses:
    • Service Catalogue
    • Service Desk Incidence
  • Used by:
    • IRD
  • Issues:
    • Onboarding
    • Offboarding
    • Emails are not a good basis for KPIs
    • IT Request forms
  • Benefits:
    • Context aware forms (good UX)
  • Shared:
  • EA:
    • Martin Rothbaum - EPL
  • System of Engagement
  • System of Record