IT:AD:servicenow
Summary
Notes
- Environment:
- Cloud based
- Features:
- Form Engine
- Automated Workflow
- Development platform
- Uses:
- Service Catalogue
- Service Desk Incidence
- Used by:
- IRD
- Issues:
- Onboarding
- Offboarding
- Emails are not a good basis for KPIs
- IT Request forms
- Benefits:
- Context aware forms (good UX)
- Shared:
- EA:
- Martin Rothbaum - EPL
- System of Engagement
- System of Record