IT:AD:Personas

It's a good idea to create Personas of User Stakeholders before you create Use Cases for them.

We capture the current state, and sell the future state.

Give the Persona:
- Name/Age/Gender
Current State:
- Personal Attributes:
  - Tolerance to Change
    - Adoption of New Technologies
    - Technical Support Needs
    - Could teach others
  - Influence (Social interactions and ability to spread knowledge)
- Technology Appetite Continuum:
- Schedule: what is a day in the life of the Persona look like?
  - Use Outlook (some day in the past) to create and screenshot a mock day/week Schedule.
- Locations: from where does the Persona work now?
  - On Premise
  - Across Organisations
  - Mobile
  - Remote
Future State:
- Personal Attribute:
  - May have had to expand their ability to tolerate change.
- Schedule: their day now looks like the following (easier)
- Locations: they can now work from the following locations.

Alternatively, you could measure impact by demonstrating better Qualities:

Process