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it:ad:patterns:help_is_for_failures_strategy [2019/03/24 12:02] (current)
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 +# IT:​AD:​Patterns:​Help is for Failures Strategy #
  
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 +<callout type="​Navigation"​ class="​small">​
 +* [[../​|(UP)]]
 +{{indexmenu>​.#​2|nsort tsort}}
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 +</​callout>​
 +
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 +<panel title="​Summary">​
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 +If the app you design requires a Help Doc or an online failure, it's an admission of failure as to your UI. Plain and simple.
 +
 +If you had really wrestled with UX principles in order to express ​
 +
 +* not what the task is
 +
 +but instead ​
 +
 +* how to get to the desired result
 +
 +you would not have to need a help doc.
 +
 +
 +I'm not saying it's easy. I'm saying it's hard. 
 +
 +But it doesn'​t change the fact that the UI is not self-explanatory.
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 +</​panel>​
 +
 +
 +## Solutions ##
 +
 +But if you are going to write a help doc, *please* use:
 +
 +* a Wiki system.
 +* use Markdown for longevity reasons, and export to the current preferred format.
 +
 +