IT::AD:Documentation:Examples
Summary
A mediocre one for services rendered is listed below.
Could be improved quite a bit, but does the trick.
Layout
- Introduction
- Purpose
- Blurb: This is a “Statement of Work” or “SoW” for the purpose of xxx
- Definitions
- Work Scope and Approach
- Overview for this Statement of Work
- Services
- list of services provided
- Licened Material, 3rd Party software and specifications
- blurb
- Service Provider Proprietary Material
- blurb
- Third Party
- Specifications
- Timeline
- Service Period
- Notice Period
- Pricing and Payment
- Implementation Fee
- [None|Blurb|Specific]
- License Fees
- [None|Blurb]
- ASP Fees
- Blurb
- Time and Materials Fees rates
- Any fees payable by Foo to Bar for tasks or activities performed on a T&M basis will be calculable as per the following table
- The max hours of any individual on any given day will be 8
- The min hours of any idividual will be …
- When requested by Foo, a report of hours spent will be available
- When requested by Foo, Bar shall provide a quote for work to be done.
- Bar will not charge Foo more than the quote, without prior written approval.
- Bar may not charge for travel expenses between Foo and Bar.
- Bar may charge Foo for reasonable costs incurred due to 3rd parties for supplies and materials. Bar is not required to pay Foo without prior approval for fees above 500.
- Bar must provide reasonable substantiation of any fees incurred for supplies and materials.
- Pre-Approved Disbursement
- Blurb|None
- Payment Milestones
- Payments will be monthly on submission of a detailed and accurate invoice.
- Only actual hours will be invoiced.
- Invoice details
- Cost Centre, Payment Number, Purchase Order, Address for Invoices.
- Acceptance
- Acceptance criteria
- The work provided by Bar is of acceptable standard.
- Personnel
- List Managers of both parties, and optionally contact information
- List service Personnel (staff providing service)
- List Authorised SubContractors
* Governance
- Roles and Responsibilities
- table of Name + Responsibility.
- XXX is responsible for ensuring that all of Bar's obligations under this SoW are satisfied.
- Meetings and Reporting Requirements
- The Bar manager will provide a written record of hours and expenses incurred during the previous week.
- Risks/Issues
- Post Implementation Support
- …
- Customer/End User Interaction
- …
- Execution
- …