Business:Concepts:Objective

Concrete attainments that can achieved by following a certain number of steps.

Notes

* Objectives:

“Concrete attainments that can achieved by following a certain number of steps”.
Contains the word 'object', which reminds you that the target is concrete/actual.
Define How Much, By When
Generally short to medium term targets.
Can be tested as whether achieved or not.
Should be time boxed.
a business aims to reach objectives by optimisation of business drivers.
Examples:
- “By XMas, we desire to decrease the amount of time customers wait for attention by half.”
- “By XMas, we desire to provide complete service requests in less that 5 minutes, 80% of the time.”